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Service status

How well are our services running?

Check below for any planned maintenance and see if we are experiencing any technical issues. If you are experiencing problems logging into the Internet Banking portal, please see our support page here

Current service status

Online Account Opening

We’re doing some planned maintenance between 03:00am and 05:00am on Sunday 12th May 2024. This means some of our services, including Online account opening may not available during this time.
 
If you’re a Personal customer and you need to get in touch with us, call 0345 08 08 500, and Business customers, call 0345 08 08 508. Or, you can visit us in person; you can find our current store and contact centre opening hours here.

 

Commercial Online Banking and Business Online Plus

We’re doing some planned maintenance between 03:00am and 05:00am on Sunday 12th May 2024. This means some of our services including Business Online Plus and Commercial may not available during this time.
 
If you need to get in touch with us, contact your Relationship Manager or Local Business Manager, or you can call our specialist business team on 0345 08 08 508 between 8am and 6.30pm, Monday to Friday. Or, you can visit us in person; you can find our current store opening hours here.

Personal Online Banking

We’re doing some planned maintenance between 03:00am and 05:00am on Sunday 12th May 2024. This means some of our services including Online Banking may not available during this time.

 

If you’re a Personal customer and you need to get in touch with us, call 0345 08 08 500, and Business customers, call 0345 08 08 508. Or, you can visit us in person; you can find our current store and contact centre opening hours here.

Our App

We’re doing some planned maintenance between 03:00am and 05:00am on Sunday 12th May 2024. This means some of our services, including our mobile app may not available during this time.
 
If you’re a Personal customer and you need to get in touch with us, call 0345 08 08 500, and Business customers, call 0345 08 08 508. Or, you can visit us in person; you can find our current store and contact centre opening hours here.

 

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Our Stores

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Online Account Opening

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Commercial Online Banking and Business Online Plus

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Personal Online Banking

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Our App

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Personal Telephone Banking

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Business Telephone Banking

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Our Credit and Debit Cards

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Our ATMs

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Receiving Money

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Sending Money